Effective Date: August 2025
Who We Are
Our website address is: https://mapleridge.incloud365.ca.
We are a dental clinic located in Maple Ridge, British Columbia, Canada. Protecting your privacy and personal information is important to us, and we are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
Information We Collect
We may collect the following types of information when you use our website:
- Personal Information: Name, phone number, email address, and any information you submit through our appointment request forms or contact forms.
- Technical Information: IP address, browser type, operating system, and cookies for analytics and security purposes.
- Comments & Media: When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string for spam detection. If you upload images, please avoid including embedded location data (EXIF GPS), as visitors to the website can download and extract location data from uploaded images.
How We Use Your Information
We use the information we collect to:
- Schedule and manage appointments.
- Respond to inquiries and provide customer support.
- Improve our website and services.
- Send important updates related to your appointments or treatment (with your consent).
- Maintain security and prevent fraud or spam.
We do not sell, rent, or trade your personal information to third parties.
Cookies
Our website uses cookies to improve user experience. Examples include:
- Saving your details (name, email, website) when leaving a comment.
- Session cookies for login functionality.
- Analytics cookies (e.g., Google Analytics) to understand how visitors use our site.
You may disable cookies in your browser settings, but some features of the site may not function properly.
Embedded Content & Third-Party Services
Articles or pages on this site may include embedded content (e.g., videos, maps, images). Embedded content from other websites behaves as if you visited that website directly, which may collect data or use tracking cookies.
We may also use third-party services, such as:
- Google Analytics (for traffic and performance monitoring).
- Google reCAPTCHA (for spam protection).
- Email or booking software (for appointment confirmations).
Each service has its own privacy policy, and we encourage you to review them.
Data Retention
- Comments: Retained indefinitely, along with metadata, for spam protection and moderation.
- Registered Users: If you create an account, we store the personal information provided in your profile. You may view, edit, or delete your information at any time (except your username).
- Appointments: Information provided through appointment forms is retained as long as necessary to provide services and comply with legal obligations.
Your Rights
Under Canadian privacy law, you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your personal data (subject to legal and medical record-keeping requirements).
- Withdraw consent for the use of your information at any time.
To exercise your rights, please contact us at: reception@mapleridge.incloud365.ca
How We Protect Your Data
We take reasonable measures to protect your data, including:
- SSL encryption for secure communication.
- Restricted access to administrative accounts.
- Use of firewalls and spam detection systems.
- Regular updates and monitoring of our website.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Where Your Data is Sent
- Visitor comments may be checked through an automated spam detection service.
- Appointment requests may be processed using third-party booking or email systems hosted securely in Canada or the United States.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Maple Ridge Square Dentistry
📍 #117-22441 Dewdney Trunk Rd, Maple Ridge, BC V2X 7X7
📧 reception@mapleridge.incloud365.ca
📞 +1 (604) 770-4069
